Bookings

Terms and conditions of sale

In force as of 22 October 2026.

1. Who is selling

Société d'Exploitation des Granges de Béthencourt (SEGB), a simplified joint-stock company (société par actions simplifiée) with a share capital of €500, registered office: 22 rue Jean Jaurès, 59540 Béthencourt. Registered with the RCS of Douai under number 995 320 330. Brand: The Granges. Venue: Les Granges de Béthencourt. Contact: contact@thegranges.fr.

2. What these terms cover

They apply to bookings made by private individuals on www.thegranges.fr: the night at The Granges with its escape game, and the daytime packages offered on the website. Bookings by businesses are subject to a quote and their own terms.

The booking constitutes acceptance of these terms. The organiser accepts them by ticking the box provided before payment.

3. The service

  1. The manor is reserved for a single group at a time. The number of people and the contents of the package are those stated at the time of booking.
  2. For the overnight stay, arrival is at 7 pm. Departure is the following morning, at the time stated in the confirmation.
  3. Children. The Granges is also a gîte: children of all ages are welcome, under the responsibility of the adults accompanying them. The escape game is open from the age of 12.
  4. Alcoholic drinks are not included, unless they appear in the package or in the extras ordered. They are served only to adults.

4. Prices

  1. Prices are shown on the website in euros, inclusive of all taxes. The applicable price is the one displayed at the time of booking.
  2. The price of a booking is a group price. Each participant's share is shown at the time of booking.
  3. Tourist tax is added to the price when it applies.
  4. Extras are paid at the price displayed at the time they are ordered.

5. Booking and payment

  1. A single person, the organiser, books for the group. They are SEGB's contact for the whole booking.
  2. Payment of their share by the organiser holds the date for 48 hours. The organiser receives a link to pass on to the participants: each pays their share and may add extras.
  3. If every share is paid within 48 hours, the booking is confirmed and confirmation is sent by e-mail.
  4. If every share is not paid within 48 hours, the booking is cancelled: each participant is refunded, and €100 is kept from the organiser's payment.
  5. Payment is made online, by bank card, through our secure payment provider.

6. Cancellation by the customer

After confirmation of the booking, if the group cancels, SEGB retains:

Amounts retained if the group cancels
Cancellation Amount retained
more than 30 days before the date 10% of the price
from 30 to 8 days before the date 50% of the price
7 days or fewer before the date 100% of the price

Any remaining balance is refunded by the same means of payment.

7. Postponement

The group may postpone its booking free of charge, provided it asks more than 7 days before the date, for a new date chosen within 12 months, subject to availability.

8. Cancellation by SEGB

If SEGB cannot provide the service, it informs the organiser without delay and offers another date, with a 20% reduction on that new date. If no date is suitable, the sums paid are refunded in full.

9. No right of withdrawal

The service is a leisure and accommodation activity supplied on a determined date. Pursuant to Article L221-28, 12° of the French Consumer Code, it does not give rise to a right of withdrawal.

10. The day of the service

  1. Lateness. Arrival is scheduled at 7 pm. Playing time lost because of lateness cannot be made up: the game master accompanies the group until 2 am at the latest.
  2. Participants follow the safety instructions and the house rules.
  3. SEGB may exclude, without refund, a person whose behaviour endangers the other participants, the staff or the venue.
  4. Damage. No security deposit is required. Damage caused during the stay remains the organiser's responsibility.

11. Allergies, diets and useful information

The organiser passes on, no later than 7 days before the date, the participants' allergies, dietary requirements and particular needs. SEGB adapts the meals as far as possible.

12. Personal data

The organiser's and participants' data are used for the booking, payments and welcome. Their processing is described in the website's privacy policy.

13. Complaints and mediation

  1. Any complaint is sent to contact@thegranges.fr.
  2. Failing an amicable solution, the customer may refer the matter free of charge to the consumer mediator, whose details will be given here.

14. Governing law

These terms are governed by French law.

Last updated: 22 October 2026